Groupie Text FAQ

Who can send a Groupie Text?

Generally, anyone that is a leader or manager of a group can send out a Groupie Text to the group that they lead/manage. You can control this a little more tightly by associating Groupie Text with a group on the City and only inviting specific people to the group. They will still be able to send Groupie Texts to the members of any group that they lead, however, you would have more control over who has access to it.

What if they use their cell phone as their home phone?

Groupie Text specifically looks for a number that is listed as “mobile”. If the user has a cell phone that is listed as a “home” number, Groupie Text will bypass the phone number and send an email instead. If the user has two mobile numbers listed, Groupie Text will send a text to the number that is listed first.

What about offline users?

You can add offline users to a group and use Groupie Text the same way. Just be sure that the information is up to date as the users are updating the information themselves.

What if they want to opt out?

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT will stop customers from receiving messages from your Groupie Text number.

START and YES will opt customers back into the messages coming from your Groupie Text phone number.

HELP and INFO will return a message informing the customer that they can use the above commands to control the delivery of messages.

*Note: these options only apply to texts: opting out via text will effectively cut off all Groupie Text communications.

What if they only want to opt out of a certain group?

They can remove themselves from the group or ask a church administrator to remove them. The other option would be to ask the leader of the group to simply not include them in the texts.