Even managed service providers run into scams, this is an article about such a scam

This afternoon one of our technicians was chatting with a legitimate support rep from a well-known vendor. The support rep correctly said that he could not help with the issue over web chat but to call 855-785-2511. When our technician called it was clearly a scam company behind the operation:

  • They wanted to charge for free support
  • They wanted to use remote tools that this vendor does not use
  • They didn’t have a clue on how to solve the issue

This post exists just to serve as a warning to others that 855-785-2511 is clearly a scam phone number.