History of Managed Services at JM Addington
JM Addington began as an hourly-only Knoxville IT service firm in 2010. Initially, many of our customers were small, local firms using outdated technology. However, as we began to grow with our customers we began to notice some patterns.
All of our happiest, fastest growing customers had at least three things in common:
- They viewed us a business partner, not a technology vendor
- They spent about the same amount on IT services every month, even hourly
- They had the same foundational pieces of technology in place, varying only in the specific implementations
We figured, “if our happiest customers are doing the same things, why not try to get all of our customers to the same place?”
Out of this came our current managed service plans.
The fundamental difference in our plans is our three-pronged approach and view of technology in organizations.
1. Technology Supports Existing Business
First, we view technology as an integral part of supporting your existing business operations. Like HR or finance, it isn’t your business but your business won’t outgrow your capacity in this area. IT isn’t your business, but it should be empowering and supporting everything your business does.
This isn’t lip service: it’s in our Mission Statement.
2. Long Term Strategic Planning
We believe that IT services should focus on the long term. We want to know your 1 year, 3 year and 5 year goals, plans and visions and then give you strategic technological advice and guidance around your business goals.
3. Process Oriented
We believe that all effective business are process-oriented. To be effective, you have to be able to repeat your success. To repeat your success, you have to have processes that support what you do. To that end, we have both internal and external processes to ensure that our business of empowering your business is consistent and scalable.