This afternoon one of our technicians was chatting with a legitimate support rep from a well-known vendor. The support rep correctly said that he could not help with the issue over web chat but to call 855-785-2511. When our technician called it was clearly a scam company behind the operation:
- They wanted to charge for free support
- They wanted to use remote tools that this vendor does not use
- They didn’t have a clue on how to solve the issue
This post exists just to serve as a warning to others that 855-785-2511 is clearly a scam phone number.