Under this model the IT provider becomes the internal IT department for you. It is our job to keep problems from occurring, to support you when there is a problem and to listen to your needs, and to create a technology success plan that aligns with your goals rather than ours’.
Under this model, the majority of the risk is on the IT provider and it costs us money when you have a problem. There is significant incentive for the provider to provide complete solutions that prevent problems. Unfortunately, there are as many definitions of Managed IT services as there are providers. And to make it worse, most managed IT providers do their best to make billing opaque so you cannot compare apples to apples.
At JM Addington Technology Solutions we believe that our clients should have a comprehensive plan, so we are a true internal IT department, and you always know what you’re paying for.