Owns new client onboarding from kickoff to completion, and acts as the escalation point when the help desk hits something it cannot solve. You would deploy our full stack -- RMM, security tooling, backup, MDM -- and document the environment while you are in it.
- Primary technician on new onboardings
- Network discovery, asset inventory, and environment documentation
- Level 2 escalations from the help desk, with resolutions written back into the knowledge base
- Organized enough to run several onboardings at once without losing track of any of them
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